1 Table of Contents: “... -- Goal -- Gap -- Gain -- Diversity, equity, and inclusion : amplifying the three Gs -- Emotional...”

2 Table of Contents: “... beneath the surface for hidden meanings -- Acknowledge and reframe emotions -- Separate what matters from...”

3 “... overload to inspire the emotion and effort needed to adopt new strategies, attract new clients, or win new...”

4 Table of Contents: “... emotional chatter Chapter 3 Reframing your beliefs by building a growth mindset Chapter 4 Dealing...”

5 Table of Contents: “... Them; 4 Building Your Business Case; Creating the Logical and Emotional Foundations of Your Argument; 5...”

6 Table of Contents: “...be interested -- 7. Make people feel valuable -- 8. Help people to exhale emotionally and mentally...”

7 “..., so you also need to manage the emotions that arise during the process. Next-Level Negotiating...”

8 “... file cabinet. There are plenty of things to think about, and emotions to process, so we can't rely...”

9 “.... You have a million things to think about and loads of emotions to process all at once. You also cannot...”

10 “.... It has a million things to think about, and emotions to process, it cannot be relied on to remember...”

11 “... brain is a very poor filing cabinet. We have a million things on our minds and nearly as many emotions...”