1 Table of Contents: “...Prologue: What the Mess Is and How We Got into It -- This Book -- It's Always the Culture...”

2 Table of Contents: “...: Innovation ; Bureaucracy and culture ; Side glance: Security ; Planning and reporting ; Side glance...”

3 “... their role in corporate culture, their choices of technologies that improve productivity...”

4 Table of Contents: “... in the culture; How can an organizational change model help?; True stories from the frontline: an overloaded...”