1 Table of Contents: “.... Education and communication; 2. Participation and involvement; 3. Facilitation and support; 4. Negotiation...”

2 “... on communication skills, information gathering, policies and practices, building win-win relationships, as well...”

3 “..., alignment, project finance, tooling, metrics, organizational norms, communication, and culture. For each...”

4 “... impact by closing the communications gap between IT and leadership. This practical and pragmatic book...”