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by Beath, Cynthia, Rouse, Anne, Bidault, Francis, Willcocks, Leslie
Published 2013
MIT Sloan Management Review

82
by Priestley, Daniel
Published 2020
Capstone

83
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Published 2009
Auerbach Publications

84
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Pearson Education India

85
by Cong, Lin, Klotz, Frieda
Published 2018
MIT Sloan Management Review

90
by Quintero, Dino, Bolinches, Luis, Gandakusuma Sutandyo, Aditya, Joly, Niicolas
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IBM Corporation, International Technical Support Organization

93
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MIT Sloan Management Review

94
by Gilge, Megan
Published 2015
IBM Corporation, International Technical Support Organization

95
by Blanchard, Kenneth H.
Published 2013
FTPress Delivers

97
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IBM Corporation, International Technical Support Organization

99
by Prochaska, Joe
Published 2002
Center for Creative Leadership

100
by Thota, Hamsa
Published 2009
Center for Creative Leadership