1
by Johng, Yessong
Published 2002
IBM, International Technical Support Organization

2
by Priestley, Daniel
Published 2020
Capstone

3
by Jeucken, Marcel
Published 2010
Routledge

4
by O'Connell, Vincent, O'Sullivan, Don, Lee, Jong-Ho
Published 2018
MIT Sloan Management Review

5
Published 2014
Dorling Kindersley

6
by Keen, Martin
Published 2004
IBM International Technical Support Organization

7
by Endrei, Mark
Published 2004
IBM International Technical Support Organization

9
by Dormeier, Buff
Published 2011
PH Professional Business

10
Published 2004
IBM International Technical Support Organization

13
by Chen, Alex
Published 2019
O'Reilly Media

14
by Biewald, Lukas
Published 2011
O'Reilly Media

15
by Meade, J.
Published 2013
Routledge

18
by Weill, Peter, Woerner, Stephanie L.
Published 2013
MIT Sloan Management Review

20
by Minella, Michael T.
Published 2015
O'Reilly