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author_facet:"Ward, Andrew"
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dewey-ones:"302 - Social interaction"
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Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation
by
Blunt, Carolyn
Published 2013
Wiley
Table of Contents:
“
...: Understanding Social Customer Behaviour; Customers and their use of
social
networks
; Service expectations...
”
Call Number:
HF5415.335
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