MPG.eBooks - Search Results - ("corn" OR "core")

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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

by Michelli, Joseph A.
Published 2008

McGraw-Hill

Table of Contents: “... core identity and culture ; Be relevant -- Principle 2 : empower through trust. Select--don't hire...”

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Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System

by Michelli, Joseph A.
Published 2011

McGraw Hill-Ascent Audio