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author_facet:"Michelli, Joseph A."
dewey-ones:"381 - Commerce"
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Driven to delight : delivering world-class customer experience the Mercedes-Benz way
by
Michelli, Joseph A.
Published 2016
McGraw-Hill
Call Number:
HD9710.G44
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The Zappos experience : 5 principles to inspire, engage, and wow
by
Michelli, Joseph A.
Published 2012
McGraw-Hill
Call Number:
HF5467.Z37
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658 - General management
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Michelli, Joseph A.
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