Driven to delight delivering world-class customer experience the Mercedes-Benz way

Filled with exclusive front-seat insights from Mercedes-Benz employees; eye-opening testimonials from passionate Mercedes-Benz fans; and solid nuts-and-bolts advice for creating your own consumer-aligned road map; this book will help you retool your strategies; reignite your customers; and refuel yo...

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Bibliographic Details
Main Author: Michelli, Joseph A.
Format: eBook
Language:English
Published: New York McGraw-Hill 2016
Subjects:
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Description
Summary:Filled with exclusive front-seat insights from Mercedes-Benz employees; eye-opening testimonials from passionate Mercedes-Benz fans; and solid nuts-and-bolts advice for creating your own consumer-aligned road map; this book will help you retool your strategies; reignite your customers; and refuel your team for the long haul. --
Physical Description:1 online resource
ISBN:9780071812276