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1
by Goulston, Mark
Published 2009
American Management Association
Table of Contents: ... -- 14. The Empathy Jolt -- 15. The Reverse Play, Empathy Jolt #2 -- 16. "Do You Really Believe...

2
by Goulston, Mark
Published 2010
American Management Association
Table of Contents: ...Negotiating versus relating -- What question would make you look up? -- 20. Side by side -- 21...