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1
by Goulston, Mark
Published 2009
American Management Association
Table of Contents: “.... Make the Other Person Feel "Felt" -- 6. Be More Interested Than Interesting -- 7. Make People Feel...”
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Read Now

2
by Goulston, Mark
Published 2010
American Management Association
Table of Contents: “...be interested -- 7. Make people feel valuable -- 8. Help people to exhale emotionally and mentally...”