MPG.eBooks - Search Results - "statistical

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Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions

by George, Michael L.
Published 2003

McGraw-Hill

Subjects: “...Service industries / Quality control / Statistical methods...”

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The Lean Six Sigma pocket toolbook : a quick reference guide to nearly 100 tools for improving process quality, speed, and complexity

by George, Michael L.
Published 2005

McGraw-Hill

Table of Contents: “... and process flow tools -- Voice of the customer (VOC) -- Data collection -- Descriptive statistics...”