1 “... the customer perceives you as a supplier based on past experience and interactions; Performance - what you as a...”

2 Table of Contents: “... the Organization; 28-In Search of Engagement; 29-Lasting Engagements; 30-Emotional Engagement; 31-Past Engagements...”

3 Table of Contents: “... of Collaborations Past -- Activity 4458; Collaboration Decision Levels -- Activity 4558; Collaboration Kaleidoscope...”