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author_facet:"Gallagher, Richard S."
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1
The customer service survival kit : what to say to defuse even the worst customer situations
by
Gallagher, Richard S.
Published 2013
AMACOM American Management Association
Table of Contents:
“
... -- Understanding the "uh-oh" moment -- Tools for defusing a customer crisis -- Leaning into
criticism
-- Achieving...
”
Call Number:
HF5415.5
Read Now
2
How to tell anyone anything : breakthrough techniques for handling difficult conversations at work
by
Gallagher, Richard S.
Published 2009
American Management Association
“
...No one likes to be
criticized
. But when feedback is necessary--whether it's with a boss, someone we...
”
Call Number:
HF5718
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330 - Economics
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Gallagher, Richard S.
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