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1
by Gallagher, Richard S.
Published 2013
AMACOM American Management Association
Table of Contents: “... -- Understanding the "uh-oh" moment -- Tools for defusing a customer crisis -- Leaning into criticism -- Achieving...”
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2
by Gallagher, Richard S.
Published 2009
American Management Association
“...No one likes to be criticized. But when feedback is necessary--whether it's with a boss, someone we...”