The customer service survival kit what to say to defuse even the worst customer situations
Proven strategies for handling any customer crisis
Main Author: | |
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Format: | eBook |
Language: | English |
Published: |
New York
AMACOM American Management Association
2013
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Subjects: | |
Online Access: | |
Collection: | O'Reilly - Collection details see MPG.ReNa |
Summary: | Proven strategies for handling any customer crisis |
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Physical Description: | 1 online resource |
ISBN: | 0814431844 9780814431849 |