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author_facet:"Fluss, Donna"
dewey-ones:"330 - Economics"
language:"English"
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The real-time contact center
by
Fluss, Donna
Published 2005
AMACOM Books
Table of Contents:
“
...-time engaged contact center -- What Is World-Class Service? -- Role of
Senior
Management
in Providing...
”
Call Number:
HE8788
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Fluss, Donna
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