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1
by Böse, Bodo, Flieger, Erhard
Published 1999
Vieweg+Teubner Verlag
Table of Contents: “...2. Begriffsdefinition Call Center -- 2.1. Inbound-Call Center -- 2.2. Inbound-/Outbound-Call Center...”
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2
by Koop, Hans Jochen, Jäckel, K. Konrad, Offern, Anja L. van
Published 2001
Vieweg+Teubner Verlag
Table of Contents: “... Checkliste -- 6 Systemauswahl -- 6.1 Das Finden der richtigen Mischung -- 6.2 Das Finden der richtigen...”