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author_facet:"Esposito, Angelo"
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Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation
by
Esposito, Angelo
Published 2013
IT Governance Publishing
Table of Contents:
“
... -- Strategy and planning -- Logical and physical design -- Build and test --
Conduct
service and process...
”
Call Number:
HD30.2
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Esposito, Angelo
Rogers, Timothy
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