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author_facet:"Barlow, Janelle"
dewey-ones:"658 - General management"
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1
Emotional
value : creating strong bonds with your customers
by
Barlow, Janelle
Published 2000
Berrett-Koehler Publishers
Table of Contents:
“
...Introduction: adding
emotional
value to your customers' experience -- pt. I. Building an
emotion
...
”
Call Number:
HF5415.5
Read Now
2
A complaint is a gift workbook : 101 activities, exercises, and tools to learn from critical feedback and recover customer loyalty
by
Barlow, Janelle
,
Holtz, Victoria
Published 2023
Berrett-Koehler Publishers
“
... efficient three-step formula and enables employees to handle complaints with increased
emotional
resilience...
”
Call Number:
HF5415.52
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Classification: 658 - General management
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658 - General management
330 - Economics
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Barlow, Janelle
Holtz, Victoria
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Maul, Dianna
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