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Case Based Research in Tourism, Travel, and Hospitality Rethinking Theory and Practice

This book consolidates case study based research in tourism, travel, hospitality, and events under one roof. It aims to consolidate cutting edge case study based research within the wider tourism industry that investigates topical and contemporary industry challenges and practices, which in turn can...

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Bibliographic Details
Other Authors: Sigala, Marianna (Editor), Fang, Marcela (Editor), Yeark, Anastasia (Editor), Albrecht, Julia N. (Editor)
Format: eBook
Language:English
Published: Singapore Springer Nature Singapore 2024, 2024
Edition:1st ed. 2024
Subjects:
Services
Operations Management
Tourism Management
Production Management
Management
Service Industries
Marketing
Tourism
Industries
Online Access:
Collection: Springer eBooks 2005- - Collection details see MPG.ReNa
Table of Contents:
  • Chapter 1. Introduction: Case Based Research in Tourism, Travel, and Hospitality - Rethinking Theory and Practice
  • Part 1. Leadership and Strategy
  • Chapter 2. Leadership and Agility: What Can We Learn From Melbourne Quarantine Hotel During the COVID-19 Pandemic?
  • Chapter 3. COVID-19 Disruption at Mullaloo Wharf Apartment Hotel: Choosing a Strategic Route to Success
  • Chapter 4. Social Media and Crisis Communication: Managing or Creating a Crisis? Lessons Learnt from Hotel Amarilis
  • Chapter 5. Sales Leadership in Tourism: The Case of Contiki Canada
  • Part 2. Innovation and EntrepreneurshipChapter 6. Measuring Hotel and Resort Performances During and Post COVID-19: A Balanced Scorecard Approach
  • Chapter 7. Yoho Bed: Scaling up a Platform Business in the Hospitality Industry
  • Chapter 8. Cutting Retention With a Knife: Managing COVID-19-Impacted Turnover Within the Rooms and Culinary Departments at Fairmont Banff Springs
  • Chapter 9. Driving Innovation and Embracing Change During a Pandemic with Pricing & Analytics Automation – The Case of ALH Hotels
  • Chapter 10. Closing the Service Innovation Gap in Hospitality Management: The Case of a Fast Food Chain in Switzerland
  • Chapter 11. Product Development for the HAJ Restaurant Chain Based on Financial, Resilience, and Stakeholder Perspectives
  • Part 3. Sustainability and Community Engagement
  • Chapter 12. Community Involvement in Cultural Heritage Tourism: The Case of Ngorongoro Conservation Area, Tanzania
  • Chapter 13. Sustainable Tourism Development: The Challenges of Small Business in a Shadow Destination
  • Chapter 14. Backwater Tourism and Houseboat Operations in Vembanad, Kerala: Competing Uses & Management Conflicts.

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