| Summary: | Launched in January 2015, the Takaful and Karama (Tand K) program is among the Arab Republic of Egypt government's cornerstone social protection mitigation measures. It seeks to alleviate the adverse effects of the country's bold economic reforms aimed at addressing longstanding macroeconomic issues. Implemented by the Ministry of Social Solidarity (MoSS) and co-financed by the government and the World Bank, the Tand K program is among Egypt's largest investments in human capital development. This case study summarizes the practices of the Tand K program GRM to date, including lessons learned. The experiences and achievements of the Tand K GRM in Karama's beneficiary assessment phase are specifically highlighted. Section two explores the GRM as part of a broader social accountability approach; section three summarizes the institutional arrangements for grievance resolution; section four discusses key results and trends regarding grievance handling; and section five concludes with a snapshot of achievements, lessons learned, areas of strength and in need of improvement, and the path forward
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