Consumer vulnerability in the digital age
Protecting consumers when they are most vulnerable has long been a core focus of consumer policy. This report first discusses the nature and scale of consumer vulnerability in the digital age, including its evolving conceptualisation, the role of emerging digital trends, and implications for consume...
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| Format: | eBook |
| Language: | English |
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Paris
OECD Publishing
2023
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| Series: | OECD Digital Economy Papers
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| Collection: | OECD Books and Papers - Collection details see MPG.ReNa |
| Summary: | Protecting consumers when they are most vulnerable has long been a core focus of consumer policy. This report first discusses the nature and scale of consumer vulnerability in the digital age, including its evolving conceptualisation, the role of emerging digital trends, and implications for consumer policy. It finds that in the digital age, vulnerability may be experienced not only by some consumers, but increasingly by most, if not all, consumers. Accordingly, it sets out several measures to address the vulnerability of specific consumer groups and all consumers, and concludes with avenues for more research on the topic |
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| Physical Description: | 78 p. 21 x 28cm |