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230516 ||| eng |
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|a HF5415.5
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|a The essentials of face-to-face customer service
|c Assemble You
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| 250 |
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|a [First edition]
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|a [Place of publication not identified]
|b Assemble You
|c 2023
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| 300 |
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|a 1 audio file (11 min.)
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|a Service à la clientèle
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|a Customer services / http://id.loc.gov/authorities/subjects/sh85034965
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|a Customer services / fast
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|a Assemble You
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|a eng
|2 ISO 639-2
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|b OREILLY
|a O'Reilly
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| 856 |
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|u https://learning.oreilly.com/library/view/~/125099AYPOD/?ar
|x Verlag
|3 Volltext
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|a 658.812
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|a 658.812
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|a Welcome to Audio Learning from Assemble You. In this track, we are going to talk about face-to-face customer service, what it means and entails and why it is important. Some institutions and companies are only just opening up again to face-to-face interactions with customers and clients after a long period of remote working. It is essential that we are aware and reminded of key components of this type of customer-facing transaction to ensure a positive and productive experience for all concerned. What is face-to-face customer service? Although we can see faces and speak to each other via a screen, face-to-face means in person and physically present with the other person. At a time when it is so convenient to just log into Zoom or other communication software and hold calls, meetings, and training, why is face-to-face customer service so important? And how do we get it right? Learning Objectives Identify what face-to-face customer service is and how it differs from online customer service Examine the benefits of face-to-face customer service Discover the essentials of providing good face-to-face customer service
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