Effective Government Information Websites Toolkit for Implementation
Government information websites are an important tool for governments seeking to improve communications, ease administrative burdens and provide greater access to public services for citizens and businesses. Effective information websites, centred on users' needs, can ensure a trustworthy infor...
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| Format: | eBook |
| Language: | English |
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Paris
OECD Publishing
2023
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| Collection: | OECD Books and Papers - Collection details see MPG.ReNa |
| Summary: | Government information websites are an important tool for governments seeking to improve communications, ease administrative burdens and provide greater access to public services for citizens and businesses. Effective information websites, centred on users' needs, can ensure a trustworthy information exchange between citizens and the public administration. This report looks at how developing a fit-for-purpose search function, using predictive text, machine learning techniques, and other functionalities, can contribute to effective information websites. It presents recommendations as well as guidelines for ensuring high-quality standards across government information websites, including upgrading them into transactional portals, where citizens may easily access public services and communicate with government agencies about their needs |
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| Physical Description: | 48 p. 21 x 28cm |
| ISBN: | 9789264536678 9789264522336 9789264783232 |