Elgar encyclopedia of services
"The Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the main source of wealth and employment in our contemporary economies, namely services. Divided into five thematic parts, the Encyclopedia thoroughly examines services from a variety o...
| Other Authors: | , , , |
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| Format: | eBook |
| Language: | English |
| Published: |
Northampton
Edward Elgar Publishing
2023, 2023
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| Series: | Elgar encyclopedias in the social sciences series
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| Subjects: | |
| Online Access: | |
| Collection: | Edward Elgar eBooks Collection Business & Economics - Collection details see MPG.ReNa |
Table of Contents:
- Last Mile Delivery Services / Emel Aktas
- Local Intensive Business Services (LIBS) / Magali Talandier
- Service Location and Retail Location / Jerome Baray
- Services and Urban Centers / Jean Philippe and Pierre-Yves Léo
- Services Geography / Bernadette Mérenne-Schoumaker
- Services in Regional Development: From Followers to Engines / Camal Gallouj
- Services: Engine of Urban Economic Growth / Jean Philippe and Pierre-Yves Léo
- SECTION 5. SOCIETAL CHALLENGES AND PUBLIC POLICY
- 5.1. Societal challenges for services Active Mobility Services / Silvia Stuchi and Sonia Paulino
- Base of the Pyramid (BoP) Service Research / Karla Cabrera, Ana Valdés and Javier Reynoso
- Capturing the Value of Public Services / Kirsi Hyytinen
- Care Society, Care Services / Pascale Molinier
- Chinese Culture and its Impacts on the Service Economy / Sen Bao and Marja Toivonen
- Cultural Differences and Services / Olivier Furrer
- The COVID-19 Shock and Services Trade / Anirudh Shingal
- Digital Services in the Food and Agriculture Sectors of Developing Countries / Heike Baumüller
- The General Agreement on Trade in Services: A Work in Progress / Jean Philippe
- Global Supply Chains: The Fragility of Delivery Service / Gilles Paché
- Gravity Models and Trade in Services / Peter M. Smith
- Indian Software Services / Anthony P. D'Costa
- International Branding in Services / Mbaye Fall Diallo
- International Trade and Services / Mercedes Rodríguez and José A. Camacho
- Internationalization of Higher Education / Jane Knight
- Internationalization of Management Consultancy / Johannes Glückler
- Internationalization of Services in Emerging Countries / Cristina Castro-Lucas
- Knowledge Services Offshoring / Kristin Brandl and Michael Mol
- M-Services in Developing Countries / Stephane Bourliataux-Lajoinie and Arnaud Rivière
- Medical Tourism / Marina Gregoric
- Social Entrepreneurship and Service Innovation / Ada Scupola
- "Up or Out" System and Innovation in Consulting Firms / Camal Gallouj
- User/Consumer-Based Innovation in Services / Olivier Furrer, Mikèle Landry, Chloé Baillod, Rodoula Tsiotsou and Ben Liu
- 3.3. Sectoral approaches to innovation in services : The "Retail Accordion" Model of Hollander / Camal Gallouj
- The "Big Middle" Model of Innovation and Change in Retailing / Camal Gallouj
- Creative Innovation in Gastronomy Services / Cheryl Marie Cordeiro and Jaap W. van Hal
- Digital Transformation in the Public Sector / Noella Edelmann, Nathalie Haug and Ines Mergel
- Innovation and Knowledge Management in Consultancy Services / Faridah Djellal
- Innovation in Financial Services / Anne-Laure Mention
- Innovation in Health Services / José Luis Navarro Espigares
- Innovation in Insurance Services / Antonio Coviello
- Innovation in KIBS / David Doloreux, Richard Shearmur and Gabriel Baldassarri
- Emotional work and services / Employee Empowerment in Services / Conrad Lashley
- "good jobs vs bad jobs": Dualism in the service labor market / Camal Gallouj
- Human resource management (hrm) and employment in services / John R. Bryson
- Human resource management (hrm) consultants and private personnel services: Shaping the labor market / Camal Gallouj
- Knowledge management in management consultancy / Szilvia Mosonyi
- Pedagogical servuction in higher education / Catherine Lapassouse Madrid
- Professional identity in services / Per Echeverri
- Retaining business and professional service employees / John R. Bryson
- Service employment systems / Damien Broussolle
- Up or out system in consultancy / Camal Gallouj
- Section 3. Innovation in services, services in innovation
- 3.1. Definitions, concepts, theories and measurement assimilation approaches to innovation in services / Faïz Gallouj
- Elderly Care Services in the Future: The Role of Technology / Hannamaija Tuovila, Kentaro Watanabe and Kirsi Hyytinen
- Green Platforms Services for Sustainability / Andreas Pyka and Lea F. Stöber
- Integration Services for Refugees / Klara Foti
- Islamic Financial Services / Eddy S. Fang
- Islamic Touristic Services / Camal Gallouj
- New Services for Elderly People in Europe / Christian Bourret and Thérèse Depeyrot
- Resilience and Renewal through Imposed Service Innovation / Kristina Heinonen
- Retail Services and Aging Consumers / Camal Gallouj
- Science Museums as Educational Services / José Aureliano Martín Segura and César Pérez López
- Service and "Servitude" / Isabel Pedraza-Acosta
- Service and Aging / Samuel Guillemot
- Services and Religion / Camal Gallouj
- Service Inclusion / Rolf Rønning
- Services and Environment (Greening) / Brita Hermelin and Patrik Ström
- Services and the Environmental Kuznets Curves / Benoît Desmarchelier
- Logistics in service organizations / Gilles Paché
- Low cost in services / Camal Gallouj
- Product-service systems / Valérie Mathieu
- Public-private partnerships for service provision / Veiko Lember
- Service blueprint / Faïz Gallouj
- Service growth in product firms / Christian Kowalkowski
- Service industrialization / Uday Karmarkar Service Operations / Richard Metters
- Service outsourcing: Delineating the scope of the firm / Bertrand V. Quélin
- Servitization and advanced services / Ahmad Beltagui, Tim Baines, Andreas Schroeder and Ali Ziaee Bigdeli
- Servuction systems / Muriel Jougleux
- Smart product-service systems / Kentaro Watanabe
- Sourcing business services / Wendy van der Valk and Kostas Selviaridis
- Time and services / Camal Gallouj
- Worlds of production and performance in services / Faïz Gallouj
- 2.2. Service marketing and strategy
- Communication in services / Ronan Divard
- Consumer resistance in services / Abdelmajid Amine
- Includes bibliographical references and index
- Health Services / Manuel García-Goñi
- Policies for Innovation in the Public Sector / Eran Vigoda-Gadot
- Policies for Knowledge-Intensive Business Services / Luna Leoni and Urko Lopez Odriozola
- Policies for Public-Private Innovation Networks / K. Matthias Weber and Bernhard Dachs
- Policies for Service Innovation in Developing Countries / Luis Rubalcaba and Diego Aboal
- Policies for Services Innovation in Enterprises / Luis Rubalcaba and José Franco
- Policies for Services Integration in Global Value Chains / Nanno Mulder
- Policy Barriers to Trade in Services and their Impact / Martin Roy
- Policy for Services Statistics in a Digital and Borderless Economy / Diego Aboal and Luis Rubalcaba
- Public Policies for Digital Co-Creation in Public Services / Noella Edelmann and Francesco Mureddu
- Public Policies for Service Quality / Luis Rubalcaba and Aarre Laakso
- Public Policy and Sustainable Service-Oriented Business Model Innovation / Alberto Peralta
- Regional Policies and the Services Sector / Rubén Garrido-Yserte and María-Teresa Gallo-Rivera
- Regulation in Services / Henk L. M. Kox
- Regulation of False Self-Employment in Services / Anita Wölfl
- Services-Related Policies: An Overall Framework / Luis Rubalcaba
- Services Trade Policy / Matteo Fiorini and Bernard Hoekman
- The Single Market and the Services Directive / Damien Broussolle
- Tourism Policies / Francisco J. Navarro-Meneses
- Index
- Gallouj
- Innovations in Smart Service Systems / Jens Neuhüttler and Walter Ganz
- Integration Approaches to Innovation in Services / Faïz Gallouj
- Inversion Approaches to Innovation in Services / Faridah Djellal
- Measuring Innovation in Services / Anna Serena Vergori and Nicola De Liso
- Public-Private Innovation Networks in Services (PPINSs) / Alessandra Marasco
- Public Service Innovation Networks (PSINs) / Faïz Gallouj and Nizar Gallouj
- The Reverse Product Cycle Model (Barras) / Faridah Djellal
- Service Innovation in OECD Manuals / Anthony Arundel
- Services and Community Innovation Surveys / Maria Savona
- Social Innovation and Services / Luis Rubalcaba
- 3.2. Organization and strategy for innovation
- Artificial Intelligence in Services / Cristina Mele and Tiziana Russo-Spena
- Blockchain and Innovation in Services / Tiziana Russo-Spena and Cristiana Mele
- Design Thinking for Public Service Innovation / Maria Taivalsaari Røhnebæk
- Household services consumption / Elena Mañas and Patricia Gabaldon
- Input-output and services / José A. Camacho and Mercedes Rodríguez
- Market forms in services / Henk L. M. Kox
- Productivity and performance in services / Andres Maroto Sanchez
- Services Economic Growth / Luis Rubalcaba and Ernesto Solano
- Servindustrial economy / Aku Valtakoski and Javier Reynoso
- Structural change and tertiarization in developing countries / Gisela Di Meglio and Jorge Gallego
- 1.4. Services in economic and management thought: Concepts and theories
- Alfred sauvy, services and the spillover theory / Camal Gallouj
- Allan fisher and the tertiary sector / Camal Gallouj
- Circular economy and services / Camal Gallouj and Céline Viala
- Colin clark and the generalization of the three-sector model / Camal Gallouj
- Complex systems, risk economics and services: Giarini's contribution / Camal Gallouj
- Daniel bell and the post-industrial society / Faïz Gallouj
- Policies for Blockchain Adoption in Education / Varun Gupta, Chetna Gupta and Leandro Pereira
- Policies for Co-Creation in Public Administrations / Francesco Mureddu
- Policies for Digital Transformation in Services / David Gago
- Policies for Distributive Trades Services / Javier Casares
- Policies for
- Contents: Preface and acknowledgments
- Section 1. Tertiarization and services: Definitions and theories
- 1.1. Definitions and classifications architectural (or assembled) services / Faridah Djellal
- Characteristics of services / Sabine Benoit
- The concept of services in EU legal texts / Damien Broussolle
- Gadrey's service triangle / Faïz Gallouj
- Industry borders and the size of the services-producing sector / Damien Broussolle
- Service classification / Luis Rubalcaba and Ernesto Solano
- Service definition / Luis Rubalcaba
- Service ontology / Aarre Laakso and Luis Rubalcaba
- Services in national accounts / Damien Broussolle
- The "services worlds" / Faïz Gallouj
- 1.2. Sectors and activities big four audit and accounting firms / Camal Gallouj and Nizar Gallouj
- Construction as a service / Jan Bröchner
- Cultural and creative industries / Lars Fuglsang
- E-services / Ada Scupola
- Factoryless goods producing firms / Damien Broussolle
- Customer journey / Asbjørn Følstad and Ragnhild Halvorsrud
- E-servicescape/cyberscape / Mark S. Rosenbaum and Germán Contreras Ramírez
- Information asymmetry and uncertainty in service markets / Camal Gallouj
- Luxury service consumption / Jonas Holmqvist, Jochen Wirtz and Martin P. Fritze
- Management of franchise chains in services / Rozenn Perrigot
- Multi/omni and cross-channel distribution / Huan Liu and Peter C. Verhoef
- Positioning a service / Ronan Divard
- Pricing in services / Frédéric Jallat
- Quality signaling on service markets / Camal Gallouj
- Ranking in services / Camal Gallouj and Hind Marzak
- Relationship marketing in services / Adrian Palmer
- Satisfaction in service experiences / Elodie Mallor and Sylvie Llosa
- Self-service and customer participation / Audrey Bonnemaizon and Sandrine Cadenat
- Service climate / Benjamin Schneider
- Service failure, recovery and complaint handling / Chiara Orsingher
- Services Sector in Conflict Regions / Rabeh Morrar
- Sexual Services and Escorts / Camal Gallouj
- Street Services: Street Vendors and Service Providers / Camal Gallouj
- The Sustainability of Logistics and Transportation Services / Corinne Blanquart and Thomas Zeroual
- Women and Services / Heike Jacobsen
- 5.2. Public policy for services
- Big Data Services and Policy Making / Luis Rubalcaba, Leticia Rubalcaba and Aarre Laakso
- Competition Policy / Luis Rubalcaba
- Deregulation in Services Network Industries within the European Union / Damien Broussolle
- Educational Services and Policies: Towards a System Approach / Oscar Montes Pineda
- Employment Policies in the Services Sector / Raquel Llorente
- Entrepreneurship Policies for Public Libraries / Varun Gupta, Chetna Gupta and Leandro Pereira
- Global Services Skills Policies / Javier Peña Capobianco
- Good Practices in Promoting FDI in Services / Roberto Echandi
- The assimilation-demarcation-integration (adi) framework for innovation in services / Faridah Djellal
- Bricolage and ad hoc innovation / Lars Fuglsang
- Characteristics-based approaches for innovation in services / Paul Windrum
- Demarcation approaches to innovation in services / Faïz
- Service franchising / Rozenn Perrigot
- Service guarantee / Benedetta Crisafulli
- Service level agreement (sla) / Gilberto Perez
- Service quality models / Emel Yarimoglu
- Service robots and AI in the frontline / Stefanie Paluch, Jochen Wirtz and Werner Kunz
- Services and customer deviance / Jean-Baptiste Suquet
- Servicescape / Mark S. Rosenbaum and Germán Contreras Ramírez
- Social franchising / Rozenn Perrigot
- Standards and certifications for services / Grete Rusten
- Strategic alliances of service firms / Brian Tjemkes and Olivier Furrer
- Strategies for developing customer loyalty for services / Jochen Wirtz and Patricia Chew
- Understanding consumer behavior in the service encounter / Jochen Wirtz and Patricia Chew
- 2.3. Employment, hrm in services "bullshit jobs", service jobs? / Camal Gallouj
- Creative class / Camal Gallouj
- Customers as "partial employees" of service organizations / Camal Gallouj, Philippe Jourdan and Valérie Jourdan
- Service-dominant logic / Angeline Nariswari and Stephen L. Vargo
- Service ecosystems / Kaisa Koskela-Huotari
- Service: From smith to hill / Damien Broussolle
- Service science / Paul P. Maglio
- Services and schumpeter / Michael Peneder
- The three-sector model / Camal Gallouj
- Victor fuchs and services / Camal Gallouj
- What did marx say on services? / Damien Broussole
- William j. Baumol and services / Benoît Desmarchelier
- Section 2. Managing services, services in management. 2.1. Organization and operations balancing demand and capacity in services / Patricia Chew and Jochen Wirtz
- Core services and peripheral services / Faridah Djellal and Camal Gallouj
- Corporate digital responsibility (cdr) in services / James Tarbit, Nicole Hartley, Werner Kunz and Jochen Wirtz
- Digital servitization of manufacturing firms / Theoni Paschou
- Front office versus back office / Camal Gallouj and Jean-Claude Pacitto
- Lean management in services / Daryl Powell
- Dynamic Capabilities for Service Innovation in the Digital Era / Paulo Antônio Zawislak, Carlai de Oliveira Netto, Rafael Toassi Crispim and Guilherme Freitas Camboim
- Employee Involvement in Service Innovation / Marit Engen, Lars Fuglsang and Tiina Tuominen
- Fablabs and Hackerspaces and Innovation in Services / Laure Morel
- Global and National Cooperation in Service Innovation / Xavier Vence
- Intellectual Property Rights and Service Innovation / Doris Schartinger
- Intrapreneurship in Services / Jon Sundbo
- Living Labs for Service Innovation / Lars Fuglsang
- New Service Development: Key Concepts and Performance Drivers / Bo Edvardsson and Bård Tronvoll
- Practice-Based Innovation in Services / Marja Toivonen
- Quality Standards and Innovation in Services / Christiane Hipp
- R&D in Services / Jari Kuusisto and Liting Selina Liang
- Service Design and Innovation / Birgit Mager
- Service Innovation and Ethics and Societal Issues / Jacob Dahl Rendtorff
- Farm advisory services / Pierre Labarthe
- High-speed rail services / Marie Delaplace
- Hospital retailing / Naïla Gallouj
- Industrial services / Heidi M. E. Korhonen
- Insurance services / Debora Allam-Firley
- Introduction to web services / Jens Neuhüttler
- Knowledge-intensive business services (kibs) / Liudmila Bagdonienė
- Knowledge-intensive social services (kiss) / Benoît Desmarchelier
- M-tourism services / Stephane Bourliataux-Lajoinie and Arnaud Riviere
- Management consultants: From pariah to hegemon? / Matthias Kipping The Many Service Dimensions of Agriculture / Camal Gallouj
- Professional service firms / Michael Smets, Jeffrey Peo and Ian Rodgers
- Public health services / Ida Gremyr
- Publishing and editing as a service / Marie-Pierre Vaslet
- Touristic services / Rimante Hopeniene
- Transportation and logistics services / Bernd Bienzeisler - 1.3. Structural change, tertiarization and markets
- Demand-driven services / Zhaohao Sun
- Multinational Service Firms / Peter Enderwick
- Peer-to-Peer Sharing Platforms, from Gifts to International Exchanges / Daisy Bertrand
- The Role of Standards for Trade in Services / Knut Blind
- Service Innovation in Developing Countries / Diego Aboal and Luis Rubalcaba
- Service Offshoring / Jean Philippe and Pierre-Yves Léo
- Service Trade, Gender and Policies / Pierre Sauvé
- Services in Developing Countries / Eduardo Raupp de Vargas
- Services in the Balance of Payments / Damien Broussolle
- Services Internationalisation / Jean Philippe and Pierre-Yves Léo
- Services SMEs and International Trade / Hildegunn Kyvik Nordås
- 4.2. Services: regional and local perspectives
- City as a Service / Anna Viljakainen
- Coworking, Third Places and Local Development / Christine Liefooghe
- E-Services in Urban Areas / Tommi Inkinen
- The Geography of KIBS / Richard Shearmur and David Doloreux
- Intra-Urban Localization of Services / Lars Winther
- Innovation in Postal Services / Bernhard Bukovc
- Innovation in Professional Service Firms / Michael Smets, Ian Rodgers and Jeffrey Peo
- Innovation in Restaurants / Craig Lee
- Innovation in Social Services / Andreas Langer and Simon Güntner
- Innovation in Tourism and Hospitality / Anne-Mette Hjalager
- Innovation in Transportation / Stephan Müller
- KIBS in Innovation Systems / Ian Miles
- "Local" Theories and Models of Innovation in Retailing / Camal Gallouj
- Open Banking Services / Gilberto Perez
- Platforming: A Logistical Service Innovation / Gilles Paché
- Public Service Innovation / Antonello Zanfei
- Service Innovation in Construction / Jan Bröchner
- Service Innovation in Manufacturing Firms / Lars Witell
- The "Wheel of Retailing" Model / Camal Gallouj
- SECTION 4. SERVICES TRADE, SERVICES SPACES
- 4.1. Services: an international perspective Cloud-Based Services, Digital Platforms and Internationalization / John R. Bryson
- The experience economy and service experiences / Jon Sundbo
- Fr.d.ric bastiat and services / Jon Murphy
- The functional and performance economy in services / Walter R. Stahel
- Harry greenfield and the focus on producer services / Camal Gallouj
- Heinrich storch and "internal goods" / Faïz Gallouj
- Ibn khaldun and the many ways to make a living / Camal Gallouj and Faïz Gallouj
- The increasing complexity and the "what-how" transformation / Camal Gallouj
- Information economy, knowledge economy, intangible and new economy . . . What next? / Camal Gallouj
- Jean fourasti and the logic behind the three-sector model / Camal Gallouj
- Jean gadrey: Characterizing services and service relationships / Camal Gallouj
- Joachim singelmann: Toward a refined classification of services / Camal Gallouj
- Jonathan gershuny and the self-service society / Faïz Gallouj
- Public service logic / Stephen P. Osborne
- Quaternary sector / Camal Gallouj