Individual and organizational perspectives on emotion management and display
Affect and emotion have been recognized as important factors in understanding behavior in organizations, as evidenced by the increasing frequency of special journal issues, themed conferences, and books and articles devoted to the topic. The articles in this volume represent a selection of the best...
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| Format: | eBook |
| Language: | English |
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Bingley, U.K.
Emerald
2006
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| Series: | Research on emotion in organizations
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| Collection: | Emerald Business, Management and Economics eBook Collection Archive - Collection details see MPG.ReNa |
Table of Contents:
- Emotional intelligence and wise emotion regulation in the workplace / Stéphane Côté, Christopher T.H. Miners, Sue Moon
- Care in organizations : a conceptual lens to study emotions and capability / Dorthe Eide
- Emotional affects : developing understanding of healthcare organisation / Annabelle Mark
- Cultural differences in emotional labor in flight attendants / Céleste M. Brotheridge, Ian Taylor
- Emotion work across cultures : a comparison between the United States and Germany / Andrea Fischbach, Katrin Meyer-Gomes, Dieter Zapf, Johannes Rank
- A conceptual model of the effects of emotional labor strategies on customer outcomes / Markus Groth, Thorsten Hennig-Thurau, Gianfranco Walsh
- Customer emotions in service failure and recovery encounters / Janet R. McColl-Kennedy, Amy K. Smith
- The impact of emergent leader's emotionally competent behavior on team trust, communication, engagement, and effectiveness / Vanessa Urch Druskat, Anthony T. Pescosolido
- Attribution and negative emotion displays by service providers in problematic service interactions / Kay Yoon, Lorna M. Doucet
- How to feel rationally : linking rational emotive behavior therapy with components of emotional intelligence / Matthias Spörrle, Isabell M. Welpe
- Leadership and the driving force of shame : a social constructionist analysis of narrative / Erika Sauer, Arja Ropo
- Beneath the masks : a critical incident focus on the emotions experienced in the worker/supervisor relationship / Fleur Piper, Nanette Monin
- Overview : individual and organizational perspectives on emotion management and display / Wilfred J. Zerbe, Neal M. Ashkanasy, Charmine E.J. Hartel