Experiencing and managing emotions in the workplace
This volume contains a further selection of the best papers presented at the Seventh Emonet conference (Montreal, Canada, August 2010), following on from Volume 7 and augmented once again with invited chapters authored by leading scholars in the field. "Experiencing and managing emotions in the...
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| Format: | eBook |
| Language: | English |
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Bingley, U.K.
Emerald
2012
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| Series: | Research on emotion in organizations
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| Collection: | Emerald Business, Management and Economics eBook Collection Archive - Collection details see MPG.ReNa |
Table of Contents:
- Overview : experiencing and managing emotions in the workplace / Neal M. Ashkanasy, Charmine E.J. Härtel, Wilfred J. Zerbe
- ch. 1. The emotion experiences of employees in a work setting / Cara Jonker, Nadia Botma
- ch. 2. A model of psychological wellness for human resource employees in a platinum and steel production environment / Nadia Botma, Cara Jonker
- ch. 3. Muted anger in the workplace : changing the 'sound' of employee emotion through social sharing / Deanna Geddes, Lisa T. Stickney
- ch. 4. A holistic approach to the explanation of organizational behavior : the theory and practice of 'analysis of demand' / Laura Petitta, Valerio Ghezzi
- ch. 5. Measuring affect over time : the momentary affect scale / Phillip Gee, Timothy Ballard, Gillian Yeo, Andrew Neal
- ch. 6. Emotional responses to the injustice of organizational change : a qualitative study / Roy K. Smollan
- ch. 7. The role of cognition and attitude in driving behavior : elaborating on affective events theory / Brona Russell, Jacob Eisenberg
- ch. 8. Affect and employee proactivity : a goal-regulatory perspective / Uta K. Bindl, Sharon K. Parker
- ch. 9. A model of compassionate responses to anger expression / Angela Zenteno-Hidalgo, Deanna Geddes
- ch. 10. Trading in emotions : a closer examination of emotional labor / Frances M. Peart, Amanda M. Roan, Neal M. Ashkanasy
- ch. 11. The emotion work of police / Catherine S. Daus, Shanique Brown
- ch. 12. Emotion regulation strategies among customer service employees : a motivational approach / Michel Cossette, Ursula Hess
- ch. 13. Organizational emotional intelligence : theoretical foundations and practical implications / Jochen I. Menges
- ch. 14. We are all mad in Wonderland : an organizational culture framework for emotions and emotional intelligence research / Catherine S. Daus, Marie T. Dasborough, Peter J. Jordan, Neal M. Ashkanasy