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220922 ||| eng |
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|a 9780814415818
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|a 9780814479353
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|a 0814415814
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|a 0585195137
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|a 9780585195131
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4 |
|a HF5415.5
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|a Zemke, Ron
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|a Coaching knock your socks off service
|c Ron Zemke & Kristin Anderson
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| 260 |
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|a New York
|b AMACOM
|c 1997
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| 300 |
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|a xxi, 148 pages
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|a Includes bibliographical references (pages 144-146)
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|a Introduction: the world of the customer service coach -- Thinking and acting like a coach -- Skills of the knock your socks off service coach -- "Welcome to the team!" coaching the new employee -- "Nice job, Charlene!" coaching for high performance -- "Can I help?" coaching on the run -- "Help! I'm stumped" coaching the unsure employee -- "This could be tricky" coaching for difficult duty -- "Great opportunity, Charlie!" coaching for special situations -- The coach's nasty nine -- "Can we talk?" peer coaching -- Recommended resources
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| 653 |
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|a Supervision of employees / fast
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|a Service à la clientèle
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|a Customer services / http://id.loc.gov/authorities/subjects/sh85034965
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| 653 |
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|a Personnel / Supervision
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| 653 |
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|a Mentoring in business / http://id.loc.gov/authorities/subjects/sh85083731
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| 653 |
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|a BUSINESS & ECONOMICS / Human Resources & Personnel Management / bisacsh
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| 653 |
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|a Supervision of employees / http://id.loc.gov/authorities/subjects/sh85130668
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| 653 |
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|a Personnel / Counseling
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| 653 |
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|a Personnel / Motivation
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| 653 |
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|a BUSINESS & ECONOMICS / Workplace Culture / bisacsh
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| 653 |
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|a Employees / Counseling of / http://id.loc.gov/authorities/subjects/sh85042856
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| 653 |
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|a Employee motivation / fast
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| 653 |
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|a Employee motivation / http://id.loc.gov/authorities/subjects/sh85042868
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| 653 |
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|a Mentoring in business / fast
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| 653 |
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|a Employees / Counseling of / fast
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| 653 |
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|a Customer services / fast
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| 653 |
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|a Mentorat dans les affaires
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| 700 |
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|a Anderson, Kristin
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|a eng
|2 ISO 639-2
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|b OREILLY
|a O'Reilly
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| 776 |
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|z 9780814415818
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| 776 |
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|z 9780585195131
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|z 0814479359
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| 856 |
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|u https://learning.oreilly.com/library/view/~/9780814415818/?ar
|x Verlag
|3 Volltext
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|a 331
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|a 658.3
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