Crucial conversations tools for talking when stakes are high
"Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updat...
| Main Authors: | , , , |
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| Format: | eBook |
| Language: | English |
| Published: |
New York
McGraw Hill
2022
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| Edition: | Third edition |
| Series: | McGraw-Hill's AccessEngineeringLibrary
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| Subjects: | |
| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Includes bibliographical references and index
- What's a crucial conversation? And who cares?
- Mastering crucial conversations : the power of dialogue
- Start with heart : how to stay focused on what you really want
- Choose your topic : how to be sure you hold the right conversation
- Master my stories : how to stay in dialogue when you're angry, scared, or hurt
- Learn to look : how to notice when safety is at risk
- Make it safe : how to make it safe to talk about almost anything
- State my path : how to speak persuasively, not abrasively
- Explore others' paths : how to listen when others blow up or clam up
- Reclaim your pen : how to be resilient when hearing tough feedback
- Move to action : how to turn crucial conversations into action and results
- Yeah, but : advice for tough cases
- Putting it all together : tools for preparing and learning