The hard and soft sides of change management tools for managing process and people

Namely, Zukof shows that you need to manage the process (or the "hard") side and the people (or the "soft") side of change and find the sweet spot between the two. She demonstrates that when you integrate both sides, you and your organization can make change less of a hit-or-miss...

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Bibliographic Details
Main Author: Zukof, Kathryn
Format: eBook
Published: Alexandria, VA Association for Talent Development 2021
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Table of Contents:
  • Includes bibliographical references and index
  • Intro
  • Title Page
  • Copyright
  • Dedication
  • Contents
  • Introduction
  • Chapter 1. The Challenge of Change Management
  • Section 1. Defining What's Changing and the Path to Get There
  • Chapter 2. The DBZ Applicant Tracking System Case
  • Chapter 3. Determining What's Changing
  • Chapter 4. Creating the Path
  • Section 2. Involving the Right People in the Right Way
  • Chapter 5. The JCo Acquisition Case
  • Chapter 6. Leading and Managing the Change
  • Chapter 7. Generating Advocacy on the Ground
  • Chapter 8. Listening to Opposing Views
  • Chapter 9. Accounting for Key Stakeholders
  • Chapter 10. Designating Roles, Responsibilities, and Authority
  • Section 3. Building Awareness, Understanding, and Support
  • Chapter 11. The PCo Business Transformation Case
  • Chapter 12. Communicating About Change
  • Chapter 13. Developing Knowledge, Skills, and Attitudes Needed to Support the Change
  • Chapter 14. Anticipating and Addressing Resistance
  • Section 4. Assessing Progress and Making Adjustments
  • Chapter 15. The TCW Relocation Case
  • Chapter 16. Learning From Successes and Mistakes
  • Chapter 17. Dealing With Thorny Issues
  • Chapter 18. And Then Everything Changed
  • Acknowledgments
  • Appendix
  • References
  • Index
  • About the Author
  • Back Cover