You Can't Afford to Please Everyone
While giving customers what they want - and as rapidly as possible - may be a worthy goal for service organizations, Amy R. Ward at the University of Chicago's Booth School of Business notes that businesses can't always afford to do this. Her research uses probability to understand how bes...
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Bibliographic Details
| Main Author: |
Klotz, Frieda |
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| Format: | eBook
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| Language: | English |
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| Published: |
MIT Sloan Management Review
2019
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| Edition: | 1st edition |
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| Online Access: |
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| Collection: |
O'Reilly
- Collection details see
MPG.ReNa
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