Description
Summary:This book will provide practical, expert guidance on various approaches to negotiating and mediating a successful resolution for you and your team. You'll get coverage of negotiation techniques, mediation methods and solutions for managers and employees dealing with workplace conflict, and tips on building and maintaining successful teams to work through existing conflicts and help avoid future disturbances. Rather than resorting to arguments, surrendering, running away or filing a complaint, this resource shows you how to address uncomfortable conflict in the workplace head-on, giving you the tools and advice you need to restore peace, prevent conflicts from ever starting in the first place, and maintain better productivity while boosting morale. --
Item Description:"Making Everything Easier!"--Cover. - Includes index
Physical Description:195 pages
ISBN:0730319466
9780730319504
9780730319467