Understanding emotional intelligence
Drive your emotions - don't let them drive you! We all know people who are brilliant at managing their emotions. They never get overwhelmed in difficult situations; they are great decision makers; they know when to use their intuition and they express empathy, compassion and understanding towar...
| Main Author: | |
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| Format: | eBook |
| Language: | English |
| Published: |
Harlow, United Kingdom
Pearson Education
2015
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| Edition: | Rejacketed edition |
| Series: | Brilliant
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| Subjects: | |
| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Includes bibliographical references and index
- Cover
- Title Page
- Copyright
- Contents
- About the author
- Acknowledgements
- Introduction
- Part 1 Understand emotions
- Chapter 1 Emotions and emotional intelligence
- Chapter 2 How emotionally intelligent are you?
- Chapter 3 Beliefs and assumptions about emotions
- Chapter 4 Identify and understand emotions
- Chapter 5 Nonverbal emotions
- Chapter 6 Manage your emotions
- Chapter 7 Manage other people's emotions
- Part 2 Manage emotions
- Chapter 8 Persuade and influence
- Chapter 9 Delegate
- Chapter 10 Cut your losses
- Chapter 11 When you don't like someone
- Chapter 12 When you are angry
- Chapter 13 The power of the positive
- Chapter 14 Procrastination and guilt
- Chapter 15 Give bad news
- Conclusion
- References
- Index