Undercover boss inside the TV phenomenon that is changing bosses and employees everywhere

Bosses and employees featured on television show, "Undercover Boss," share lessons learned as well as the formative experiences that resulted from being on the show. Show creators / executive producers Lambert and Holzman reveal how they came up with the idea for the show and found a dynam...

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Bibliographic Details
Main Author: Lambert, Stephen
Other Authors: Holzman, Eli, Levine, Mark
Format: eBook
Language:English
Published: San Francisco, CA Jossey-Bass 2011
Edition:1st ed
Subjects:
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Table of Contents:
  • Sorting through the garbage: Waste Management: Larry O'Donnell, president and COO
  • Wings, women and beer: Hooters of America: Coby Brooks, president and CEO
  • Necessities of life: 7-Eleven: Joe DePinto, president and CEO
  • An American love affair: White Castle: Dave Rife, owner
  • Time to get personal: Churchill Downs: Bill Carstanjen, COO
  • Looking for fulfillment: GSI Commerce: Michael Rubin, founder and CEO
  • What riches can't buy: Herschend Family Entertainment: Joel Manby, president and CEO
  • Troubles down the drain: Roto-Rooter: Rick Arquilla, president and COO
  • Say it with flowers: 1-800-Flowers: Chris McCann, president and COO.