| Summary: | This handbook helps tackle the critical challenges of resource management and capacity planning head on by providing a proven tool for making the leap from chaos to control: the Capacity Quadrant, a framework for addressing visibility, prioritization, optimization of existing resources, and integrated planning and governance. It includes: the latest benchmark data from a comprehensive study of resource management; case studies from organizations that have used the book's methods with great success; tools for overcoming common barriers and making decisions involving time capture, resource assignments, and competing priorities; recommendations on ownership of the organization's resource management and capacity planning functions; and considerations for addressing the human side of resource management and capacity planning. --
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