The Nordstrom Way to Customer Service Excellence the Handbook For Becoming the "Nordstrom" of Your Industry
The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.--Howard Schultz, Chairman, Starbucks CoffeeVirtually every company wants to be the Nordstrom of their industry....
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| Format: | eBook |
| Language: | English |
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Hoboken
John Wiley & Sons
2012
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| Edition: | 2nd ed |
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.--Howard Schultz, Chairman, Starbucks CoffeeVirtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic |
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| Physical Description: | xvi, 224 pages illustrations |
| ISBN: | 9781118243091 1118222660 9781280589768 1280589760 9781118222669 9781118236536 111823653X 1118243099 |