The moderator's survival guide handling common, tricky, and sticky situations in user research

A resource for navigating your one-on-one user research sessions. Inside, find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews

Bibliographic Details
Main Author: Tedesco, Donna
Other Authors: Tranquada, Fiona
Format: eBook
Language:English
Published: Waltham, MA Morgan Kaufmann 2014
Subjects:
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Description
Summary:A resource for navigating your one-on-one user research sessions. Inside, find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews
Physical Description:1 volume illustrations
ISBN:9780124047143
1299927009
9781299927001
0124047149
0124047009