Table of Contents:
  • Includes bibliographical references and index
  • Introduction: What is Management? Part I: Managing Yourself Chapter 1: What kind of manager are you? Chapter 2: Getting things done Chapter 3: Managing your career Part II: Developing Skills That Make a Difference Chapter 4: Communicating well Chapter 5: Understanding others (emotional intelligence) Part III: Managing Others Chapter 6: Coaching, motivating and developing others Chapter 7: Hiring firing and reshaping talent Chapter 8: How to engage, evaluate and align employees Chapter 9: Performing teams and productive meetings Part IV: Setting Direction and Achieving Results Chapter 10: Setting a strategy Chapter 11: Making strategy actionable Chapter 12: Creating cultures that work Chapter 13: Getting results and how to measure them Part V: Managing Change Chapter 14: How to manage change Chapter 15: Designing and delivering innovation Chapter 16: Managing stakeholders, with customers at the centre Part VI: Managing Money, Resources and Technology Chapter 17: Project management basics Chapter 18: Managing budgets and other financials Chapter 19: Understanding Digital and Big Data Advice from the Frontline Chapter 20: The Last Word
  • views from the front line Appendix A Guide to the Gurus