| Summary: | In a survey of more than 4,000 CEOs, executives, and managers, more than 90 percent admitted they were uncomfortable confronting or engaging in conflict. This book explores the unique and challenging relationship that leaders have with conflict, and offers the know-how needed to use conflict as the engine of innovation and creativity. As a result, you will learn how to act courageously and be better equipped to lead and win in today's complex and turbulent world. It will help you: better understand the unique relationship leaders have with conflict; gain the self-knowledge required to confront conflict and attain higher levels of leadership performance; learn how to foster cultures of openness and higher accountability; identify the sources of dysfunctional conflict to create constructive change effectively; learn to use a proven, seven-step model for effectively managing and leveraging conflict. --
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