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The definitive guide to order fulfillment and customer service principles and strategies for planning, organizing, and managing fulfillment and service operations

Fulfillment and customer service are where business reputations and relationships are instantly won and lost. The Definitive Guide to Order Fulfillment and Customer Service is the most authoritative, complete, best-practice guide to excelling in these crucial supply chain processes. Whether you'...

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Bibliographic Details
Main Author: Fawcett, Stanley E.
Corporate Author: Council of Supply Chain Management Professionals
Other Authors: Fawcett, Amydee M.
Format: eBook
Language:English
Published: Upper Saddle River, N.J. Pearson Education 2014
Subjects:
Service à La Clientèle
Business & Economics / Management Science / Bisacsh
Inventorying / Aat
Business & Economics / Management / Bisacsh
Gestion Des Stocks
Inventory Control / Fast
Distribution (function) / Aat
Logistique (organisation)
Distribution (Économie Politique)
Customer Services / Http://id.loc.gov/authorities/subjects/sh85034965
Inventory Control / Http://id.loc.gov/authorities/subjects/sh85067678
Business Logistics / Http://id.loc.gov/authorities/subjects/sh85018306
Expédition De Marchandises
Business & Economics / Organizational Behavior / Bisacsh
Physical Distribution Of Goods / Http://id.loc.gov/authorities/subjects/sh85101515
Shipment Of Goods / Fast
Physical Distribution Of Goods / Fast
Business & Economics / Industrial Management / Bisacsh
Customer Services / Fast
Business Logistics / Fast
Shipment Of Goods / Http://id.loc.gov/authorities/subjects/sh85121576
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Table of Contents:
  • Includes bibliographical references and index
  • Meeting customers' real needs : the nature of service system design
  • Fulfilling orders : the nature of modern order cycle management
  • Developing a winning customer fulfillment strategy
  • Configuring the network for successful fulfillment
  • Implementing an enabling technology strategy
  • Assessing performance for success and improvement

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