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210123 ||| eng |
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|a 9781780172910
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|a 9781780172934
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|a 1780172915
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|a 1780172923
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|a 9781780172927
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| 050 |
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4 |
|a HD30.2
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| 100 |
1 |
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|a Chatham, Robina
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| 245 |
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|a The art of IT management
|b practical tools, techniques and people skills
|c Robina Chatham
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| 246 |
3 |
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|a Art of information technology management
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| 260 |
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|a Swindon, United Kingdom
|b BCS
|c 2015
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| 300 |
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|a 1 volume
|b illustrations
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| 505 |
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|a Includes bibliographical references and index
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|a DELVING A LITTLE DEEPER INTO THE SUBJECTHINTS AND TIPS; PART 3 THINGS THAT YOU NEED TO UNDERSTAND, HAVE AN OPINION ON AND MAKE A CONTRIBUTION TO; 15 SYSTEMS AND PROCESSES; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 16 THE EXPLODING IMPACT OF IT IN THE DIGITAL ERA; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; REFERENCE; PART 4 THINGS THAT MAY BE KEEPING YOU AWAKE AT NIGHT; 17 MANAGING PEOPLE WHO USED TO BE A PEER, OR WHO ARE OLDER OR MORE EXPERIENCED THAN YOU; WHY IS THIS IMPORTANT?
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|a Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; ABOUT THE AUTHOR; FOREWORD; ACKNOWLEDGEMENTS; PREFACE; PART 1 ESSENTIAL MANAGEMENT SKILLS; 1 WHAT MAKES A GOOD MANAGER?; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; REFERENCE; 2 HOW TO DELEGATE EFFECTIVELY; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 3 GIVING AND RECEIVING FEEDBACK; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 4 DEALING WITH POOR PERFORMANCE; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT
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|a HINTS AND TIPS5 DEVELOPING TEAMS; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; REFERENCE; 6 CHANGE LEADERSHIP; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; REFERENCES; 7 THINKING STRATEGICALLY; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; PART 2 SKILLS THAT YOU HAVE ALWAYS NEEDED BUT ARE NOW MORE CRITICAL; 8 EFFECTIVE COMMUNICATION; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 9 THE ART OF INFLUENCING; WHY IS THIS IMPORTANT?
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|a DELVING A LITTLE DEEPER INTO THE SUBJECTHINTS AND TIPS; REFERENCE; 10 REPORTS AND PRESENTATIONS; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 11 UNDERSTANDING YOUR CUSTOMERS; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 12 MANAGING AND NEGOTIATING WITH SUPPLIERS; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 13 MANAGING YOUR BOSS; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 14 RELATIONSHIP MANAGEMENT; WHY IS THIS IMPORTANT?
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|a DELVING A LITTLE DEEPER INTO THE SUBJECTHINTS AND TIPS; 18 LETTING GO OF THINGS THAT YOU SHOULD NO LONGER BE DOING YOURSELF; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 19 COPING WITH STRESS AND PRESSURE; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 20 ACHIEVING A SATISFYING WORK/LIFE BALANCE; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS; 21 MANAGING AND ENHANCING YOUR REPUTATION; WHY IS THIS IMPORTANT?; DELVING A LITTLE DEEPER INTO THE SUBJECT; HINTS AND TIPS
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| 653 |
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|a Technologie de l'information / Gestion
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| 653 |
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|a Information technology / Management / fast
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| 653 |
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|a Electronic data processing personnel / http://id.loc.gov/authorities/subjects/sh85042312
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| 653 |
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|a Computing & information technology / bicssc
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| 653 |
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|a Informatique / Personnel
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| 653 |
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|a Business & Management / thema
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| 653 |
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|a Information technology / Vocational guidance
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| 653 |
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|a BUSINESS & ECONOMICS / Management / bisacsh
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| 653 |
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|a Business & management / bicssc
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| 653 |
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|a Technologie de l'information / Orientation professionnelle
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| 653 |
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|a Electronic data processing personnel / fast
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| 653 |
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|a COMPUTERS / General / bisacsh
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| 653 |
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|a Information technology / Vocational guidance / fast
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| 653 |
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|a Information technology / Management / http://id.loc.gov/authorities/subjects/sh2008006980
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| 041 |
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7 |
|a eng
|2 ISO 639-2
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| 989 |
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|b OREILLY
|a O'Reilly
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| 776 |
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|z 9781780172903
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| 856 |
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|u https://learning.oreilly.com/library/view/~/9781780172903/?ar
|x Verlag
|3 Volltext
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|a 658
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|a 331.702
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|a 658.4/038
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|a 330
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|a "Many IT professionals who find themselves in a management position for the first time can find it daunting. With this book you will learn that management is about people rather than process or procedure, it is an art rather than a science. There is no one particular right way, your approach has to be geared to the individual and the task in hand. With a focus on practical advice, this book will provide you with theory, hints and tips, case studies and examples from the world of IT management. All the stories you will read in this book are true; all the advice has been personally tried and tested; all the tools and techniques have been applied by other aspiring leaders with positive results. 'As ever, Robina is able to underline that effective management is truly an art. Combining simple models and powerful examples, this book is a must read for new and more seasoned IT managers alike."--
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