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The Airbnb way 5 leadership lessons for igniting growth through loyalty, community, and belonging

"New from bestselling author Joseph Michelli! How Airbnb has disrupted the hospitality industry for unparalleled success-critical lessons that apply to any 21st Century business. No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences....

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Bibliographic Details
Main Author: Michelli, Joseph A.
Format: eBook
Language:English
Published: New York McGraw-Hill 2020
Subjects:
Peer-to-peer Travel / Fast
Hospitality Industry / Http://id.loc.gov/authorities/subjects/sh88004814
Success In Business / Http://id.loc.gov/authorities/subjects/sh85129589
Airbnb (firm) / Fast
Success In Business / Fast
Airbnb (firm) / Influence
Accueil (tourisme)
Technologie De Rupture
Tourisme Participatif
Peer-to-peer Travel / Http://id.loc.gov/authorities/subjects/sh2016000432
Hospitality Industry / Fast
Disruptive Technologies / Http://id.loc.gov/authorities/subjects/sh2005020553
Succès Dans Les Affaires
Disruptive Technologies / Fast
Influence (literary, Artistic, Etc.) / Fast
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Table of Contents:
  • Includes bibliographical references and index
  • Cover
  • Title Page
  • Copyright Page
  • Dedication
  • Contents
  • Foreword by Greg Greeley
  • Acknowledgments
  • Airbnb's Magical End-to-End Journey
  • PART I belonging
  • Make It a People Business
  • Create Belonging
  • PART II trust
  • Design for Trust and Safety
  • Practice Helpful Disclosure
  • PART III hospitality
  • Be a Host
  • Think Magical and Memorable
  • PART IV empowerment
  • Maximize Impact
  • Claim and Share Your Value
  • PART V community
  • Serve Your Neighbor
  • Own Goodness
  • To Danville and Beyond
  • Notes
  • Index
  • About the Author

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