| Summary: | "Heather Martin (Discover) walks through the journey that started with automating everything in Discover's traditional infrastructure through the capabilities of the cloud to a more valuable shift in treating the infrastructure as a product. The shift to a product-centric organization has allowed Discover to move from a less valuable traditional functional model to one that is agile and focused on delivering business outcomes and capabilities that provide real value that can help anticipate customer needs. Heather reveals how invoking a shared responsibility model and absorbing and evolving needed product characteristics allowed the company to move faster and made its platforms and services more resilient and relevant and how this shift allowed the company to gain insight and fast feedback to develop and quickly deliver a better and more meaningful product. Most importantly, now being able to focus people on value-added work, rather than toil, allows increased business agility to give Discover an advantage over its competitors."--Resource description page
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