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|a 1118590384
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|a 9781118590126
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|a 111849296X
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|a 9781118590386
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|a HF5549.5.E42
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|a Swindling, Linda Byars
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|a Stop complainers and energy drainers
|b how to negotiate work drama to get more done
|c Linda Byars Swindling
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|a Hoboken, New Jersey
|b Wiley
|c 2013
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| 300 |
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|a 1 online resource
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|a Turn Management Around2: Complicators; Spot a Complicator; Are You Negotiating with a Complicator?; Stop a Complicator; How to Stop a Complicator Boss; Boomerang Boss; How to Stop a Complicator Peer; Queen Beatrice; How to Stop a Complicator Employee; Critical Carl; Turn to Management to Help Stop Complicators; How Does the Company Benefit by Helping You Negotiate with a Complicator?; What Do You Want the Organization to Do?; What Communication Strategies Work with Complicators?; What Detours and Roadblocks Do You Face?; Turn Management Around; 3: Prima Donnas; Spot a Prima Donna
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|a Are You Negotiating with a Prima Donna?Stop a Prima Donna; How to Stop a Prima Donna Boss; Stingy Seth; How to Stop a Prima Donna Peer; Parked at Parker's; How to Stop a Prima Donna Employee; Dharma the Drama Queen; Turn to Management to Help Stop Prima Donnas; How Does the Company Benefit by Helping You Negotiate with a Prima Donna?; What Do You Want the Organization to Do?; What Communication Strategies Work with Prima Donnas?; What Detours and Roadblocks Do You Face?; Turn Management Around; 4: Controllers; Spot a Controller; Are You Negotiating with a Controller?; Stop a Controller
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|a Road Signs to Help You Negotiate SuccessCommunication Strategies; If You Are the Complainer; So, You Want More; 1: Whiners; Spot a Whiner; Are You Negotiating with a Whiner?; Stop a Whiner; How to Stop a Whiner Boss; Human Beings, not Beans; How to Stop a Whiner Peer; Soap Opera Life; How to Stop a Whiner Employee; Financial Fred; Turn to Management to Help Stop Whiners; How Does the Company Benefit by Helping You Negotiate with a Whiner?; What Do You Want the Organization to Do?; What Communication Strategies Work with Whiners?; What Detours and Roadblocks Do You Face?
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|a Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done; Copyright; Contents; Work Drama 101; Reason 1: The Cost; Reason 2: Negative Effect and Loss of Good Employees; Reason 3: Legal Ramifications; Reason 4: Environmental Infection; Reason 5: Signal of Problem or Mental Illness; Reason 6: Your Sanity; Reason 7: Business Reputation; Reason 8: Complainers' Potential; Reason 9: Counterproductive Strategy; Reason 10: The Right Thing to Do; Introduction: How to Use This Book with No Complaints; Complaint Department; Decide on a Direction; Types of Complainers
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|a How to Stop a Controller BossThe Banging Boss; How to Stop a Controller Peer; Martha the Starter; How to Stop a Controller Employee; Phil Factor; Turn to Management to Help Stop Controllers; How Does the Company Benefit by Helping You Negotiate with a Controller?; What Do You Want the Organization to Do?; What Communication Strategies Work with Controllers?; What Detours and Roadblocks Do You Face?; Turn Management Around; 5: Toxics; Spot a Toxic; Are You Negotiating with a Toxic?; Stop a Toxic; How to Stop a Toxic Boss; Mayor of Mayhem; How to Stop a Toxic Peer; Jerry the Jerk
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|a Includes bibliographical references
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|a Personnel / Direction
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|a Corporate culture / http://id.loc.gov/authorities/subjects/sh85032896
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|a Problem employees / http://id.loc.gov/authorities/subjects/sh87000586
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|a Communication dans l'entreprise
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|a Business communication / http://id.loc.gov/authorities/subjects/sh87004551
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|a Culture organisationnelle
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|a Personnel management / fast
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|a Corporate culture / fast
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|a Employés à problèmes
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|a BUSINESS & ECONOMICS / Business Communication / General / bisacsh
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|a Business communication / fast
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|a Problem employees / fast
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|a Personnel management / http://id.loc.gov/authorities/subjects/sh85100143
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|a Personnel Management
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|a Organizational Culture
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|a eng
|2 ISO 639-2
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|b OREILLY
|a O'Reilly
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|z 9781118492963
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|z 111849296X
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|u https://learning.oreilly.com/library/view/~/9781118590386/?ar
|x Verlag
|3 Volltext
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|a "Turn constant complainers into productive contributorsConstant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately. Shows how to identify complainers and time drainers Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence"--
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