Startupland how three guys risked everything to turn an idea into a global business
"Startupland is the story of Zendesk, founded in the kitchen of a Copenhagen loft, and now a 500-person company with customers in 140 countries and one of the hottest companies in Silicon Valley. Zendesk provides customer service software to major clients. Much like Zendesk's mission itsel...
Main Authors: | , |
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Format: | eBook |
Language: | English |
Published: |
San Francisco, CA
Jossey-Bass, a Wiley brand
2015
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Edition: | First edition |
Subjects: | |
Online Access: | |
Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Includes bibliographical references and index
- Finding Customers When You Have No Idea Where to Find ThemInstantly Iterating the Idea; Chapter 3 Going for Broke; Hat in Hand; How to Ask Your Friends for Money-And Stay Friends; Eleventh-Hour Surprise; Making Irrevocable Mistakes with People Who Matter; Chapter 4 The Bubble Redux; More Business 101: Hire People You Know!; When Things Go Wrong; Curbing Anxiety: Unexpected business advice! How to get over a fear of flying and make business travel semi-palatable.; Chapter 5 The Game Is Not Over; Second Chances Again!; Jamaica Plain, or Things Are Not as Good as They Sound
- Cover; Title Page; Copyright; Contents; Foreword by Alexia Tsotsis; Introduction: The Pursuit of Happiness; Chapter 1 The Honeymoon; Beautifully Simple, Round One; Importing the Internet from America; The Danger in Riding Market Waves or Going Kaput; There Are Second Chances; An Ignored Idea; Boring Is Beautiful; Timing Is Everything; Chapter 2 The Salad Days; Working from Home and Actually Working; Money Isn't Only in Your Bank Account; It's Also in Your Head; Startups Are Fragile; What's in a Name?; You Lose Some, You Win Some; Going Live; Making Sales Self-Service
- Empower Your People to Do What's BestPut a Face on Your Customers; Mo Money, Mo Problems; Sorry. We Messed Up.; Chapter 9 Innocence Lost; Shifting Your Strategy and Feeling Fine about It; Moving Up, Moving Out, Making Different Choices . . .; ... And Sometimes Pissing Off Your Friends and Alienating Your Best Employees; Learning to Edit the Authentic Self; The Most Important Management Secret I Only Just Learned; Some Final Thoughts on How We Changed; Chapter 10 Going to the Show; Ignoring Conventional Wisdom; Road Warriors: How to Survive an IPO Road Show; Determining How Much You're Worth
- Learning What Makes a Great VCFostering Your VC Relationship; Entrepreneurship Is Filled with Paranoia; Chapter 6 Coming to America; Building the Home Team; Picking Your First Employees; Customer Support from the Inside; Customer Support Secrets; Make It Personal; Women Get More Responses; It's All about the Conversation; Becoming the Shiny New Thing; Settling In; Moving Again; Chapter 7 Go West; Office Space: Real Estate Lessons Learned the Hard Way; Starting Over, Again; Scaling Snafus; Hiring: American Style; Hiring. Our Unconventional (Possibly Illegal) Hiring Checklist.; Hire Athletes
- Hire TravelersHire Women; Hire People Who Are Not Offended by Swearing; Hire for Attitude; Hire for Authenticity; Hire for Differences, Not Similarities; Home at Last (Or Location Matters); Chapter 8 Growing Up; Onboarding Talent and Trying to Look Like a Pro; Some Tricks on How to Hire People Who Can Do What You Can't; Every Little Thing You Do Matters; Treat Customers with Love and Respect; Don't Overestimate Your Importance in the Customer's Life; Consider the Entire Customer Experience; Recognize the Right Relationships and Adapt; Be Something Actual Humans Can Relate To; Be Transparent