Service management for dummies
Manage your business from a services perspective. What if technology was designed to serve the business -- every time? That's service management! Done properly, it can make everybody happy -- the customer, the service provider, and the business owner. Understand the value of managing your physi...
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| Format: | eBook |
| Language: | English |
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Hoboken, NJ
Wiley Pub.
2009
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| Series: | --For dummies
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| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | Manage your business from a services perspective. What if technology was designed to serve the business -- every time? That's service management! Done properly, it can make everybody happy -- the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices.: Define service -- identify what the customer wants, how the business can provide it, and which |
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| Physical Description: | xviii, 314 pages illustrations |
| ISBN: | 0470529075 0470529067 9780470529072 0470529083 9780470529065 9780470529089 6612188707 9786612188701 |