Quality function deployment and Six Sigma a QFD handbook
Make the Most of QFD and the Voice of the Customer in Six Sigma Environments Quality Function Deployment (QFD) techniques have helped thousands of organizations deliver higher-quality, more user-focused product designs. Now, Lou Cohen's classic guide to QFD has been thoroughly updated to fully...
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| Format: | eBook |
| Language: | English |
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Upper Saddle River, N.J.
Prentice Hall
2010
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| Edition: | 2nd ed |
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Includes bibliographical references and index
- Part I: About quality function deployment (QFD) and Six Sigma: What are QFD and Six Sigma?
- How QFD fits in the organization
- Tying QFD to design, marketing, and technology
- Part II: QFD at ground level: Support tools for QFD
- Overview of the house of quality
- Customer needs and benefits section
- The product planning matrix
- Substitute quality characteristics (technical response)
- Impacts, relationships, and priorities
- Technical correlations
- Technical benchmarks
- Targets
- Part III: QFD from 10,000 feet: The larger picture: QFD and its relationship to the product development cycle
- QFD in an imperfect world
- Part IV: QFD handbook: Introduction to the handbook
- Phase 0: Planning QFD
- Phase 1: Gathering the voice of the customer
- Phase 2 and phase 3: Building the house and analysis
- Part V: Beyond the house of quality: Beyond the house of quality
- Special applications of QFD
- QFD in service businesses