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| LEADER |
01182nmm a2200217 u 4500 |
| 001 |
EB001941583 |
| 003 |
EBX01000000000000001104485 |
| 005 |
00000000000000.0 |
| 007 |
cr||||||||||||||||||||| |
| 008 |
210123 ||| und |
| 020 |
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|a 9781136370915
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| 245 |
0 |
0 |
|a Providing Quality to Customers, 5th Edition
|h [electronic resource]
|c Institute of Leadership & Institute of Leadership & Management
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| 260 |
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|a [S.l.]
|b Routledge
|c 2013
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| 300 |
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|a 1 online resource
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| 710 |
2 |
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|a Institute of Leadership & Institute of Leadership & Management
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| 041 |
0 |
7 |
|a und
|2 ISO 639-2
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| 989 |
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|b OREILLY
|a O'Reilly
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| 500 |
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|a Title from content provider
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| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/9780080464206/?ar
|x Verlag
|3 Volltext
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| 082 |
0 |
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|a 000
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| 520 |
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|a Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units)
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