Pratical change management for IT projects transform your IT project and make change stick with this step-by-step guide
About the Author Emily Carr has been working as a Change Management consultant for over a decade. As a consultant, she has worked with Fortune 500 companies to develop and execute successful Change Management, communications, and training programs for large-scale business and IT projects. These prog...
| Main Author: | |
|---|---|
| Format: | eBook |
| Language: | English |
| Published: |
Birmingham, UK
Impackt Pub.
2014
|
| Subjects: | |
| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Cover
- Copyright
- Credits
- About the Author
- About the Reviewers
- Contents
- Preface
- Chapter 1: What is Change Management?
- Exercise
- defining success
- The Pillars of Change
- Why Change Management is important to project success
- Change Management and the project team
- Exercise
- team integration
- Sample solution
- Exercise
- supporting Change Management
- Summary
- Chapter 2: Establishing the Framework for Change
- Remembering the emotional side of change
- Using the See
- Feel
- Change framework
- Using the Rider, Elephant, Path framework
- Exercise
- developing a three-pronged change strategy
- Integrating beyond your project team
- Corporate Communications
- Corporate Training
- Other project teams
- Exercise
- developing partnerships
- Organization design
- Who is your Human Resources partner?
- Are job descriptions going to change?
- Sample solution
- Do you have the right number of people with the skills of the future?
- How will your run team be structured?
- What will your support organization look like?
- Summary
- Chapter 3: Building Sponsorship for the Change
- Why do we need a change network?
- Steering committee
- Their role
- Characteristics
- Their activities
- How to support them
- Exercise
- Working with the steering committee
- Executive sponsors
- Their role
- Characteristics
- Their activities
- How to support them
- Exercise
- working with your executive sponsors
- Change Agents
- Their role
- Characteristics
- Their activities
- How to support them
- Exercise
- building your change agent network
- Super users
- Their role
- Characteristics
- Their activities
- How to support them
- Exercise
- building your super user network
- A final note on sponsors
- Summary
- Chapter 4: Managing Your Stakeholders
- Conducting a stakeholder analysis
- Exercise
- creating your evaluation stance
- Building continuous improvement into training
- Evaluating the training
- Piloting training
- Improving the training
- Developing a sustainable training program
- Why sustainable training is necessary
- Making training sustainable
- Summary
- Chapter 7: Ready, Set, Change
- Putting it all together
- consolidating your templates
- Top tips by chapter
- Chapter 1
- What is Change Management?
- Chapter 2
- Establishing the Framework for Change
- Chapter 3
- Building Sponsorship for the Change
- Chapter 4
- Managing Your Stakeholders
- Chapter 5
- Communicating the Change
- Chapter 6
- Using Training to Prepare Your Stakeholders
- Spreading the word about Change Management
- Summary
- Exercise
- analyzing your stakeholders
- The change curve
- Change and grief
- The classic change curve
- Understanding the stages of change
- Unawareness
- Awareness
- Understanding
- Exploration
- Adoption
- Exercise
- mapping current versus desired progress
- Surviving the Valley of Despair
- Conducting a change impact assessment
- Tools and technology
- Process
- People
- Including end users in the change process
- Exercise
- including end users in the change process
- Working with the project team
- Dealing with a difficult project
- Motivating the team
- Summary
- Chapter 5: Communicating the Change
- The importance of two-way communication
- Push versus pull communication
- Breaking through the noise
- Conducting an audience analysis
- Exercise
- conducting an audience analysis
- Conducting a vehicle analysis
- Exercise
- conducting a vehicle analysis
- Communication messages by project phase
- Analyze
- Design
- Build
- Test
- Implement
- Maintain
- Gathering feedback
- Feedback methods
- Responding to feedback
- Incorporating feedback into your plan
- Creating the communication plan
- Exercise
- creating the communication plan
- Writing good communication
- Exercise
- writing a communication message
- Summary
- Chapter 6: Using Training to Prepare Your Stakeholders
- The importance of training
- Building knowledge through blended learning
- Exercise
- how does your organization learn?
- Identifying your training audience
- Exercise
- matching training groups to the blended learning approach
- Gathering training input
- Planning for training development
- Exercise
- estimating training development time
- Planning for training delivery
- Planning training materials
- Planning training facilities
- Scheduling participants
- Scheduling and supporting trainers
- Evaluating participants