Table of Contents:
  • Introduction
  • What you should know about software-as-a-service
  • Overview of Oracle CRM On Demand
  • Getting the most from your Oracle CRM On Demand service
  • Planning your Oracle CRM On Demand implementation
  • Designing Oracle CRM On Demand
  • Sample Oracle CRM On Demand designs
  • Best practices for configuring CRM On Demand
  • Integration in Oracle CRM On Demand
  • Ongoing maintenance and administration
  • Appendix: Advanced configuration with CRM On Demand